Refund and Cancellation Policy

NEOVEG AGRO PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

1. Order Processing

Once an order is processed and confirmed, we are unable to accommodate cancellations. We begin working on your order immediately to ensure timely delivery, so please review your order carefully before finalizing.

2. Refund Policy

• Eligibility for Refund: Refunds are only available in cases where the product is defective, damaged upon arrival, or if there was an error on our part in fulfilling the order.

• Timeframe for Requests: To request a refund, please contact our customer service team within 3[three] days of receiving your order.

• Return Process: If a return is necessary, you may be required to return the item to us before a refund can be processed. Return shipping costs may apply, and the item must be returned in its original condition and packaging.

• Refund issue: Refund will be initiated within 5 days after receiving the products.

• Non-Refundable Items: Certain items may be non-refundable, including but not limited to personalized or custom-made products. Please check the product description for specific refund details.

3. Contact Us

For any issues or concerns regarding your order, please contact our customer service team at [mail at care@neoveg.in or call 94626-57555] as soon as possible. We are here to assist you and ensure a satisfactory resolution.

Thank you for understanding our policy.